MIDTERM - ENG301-Spring 2010

MIDTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 2)

Question No: 1 Memo is the short form of: Ref. Lecture 17 Pg 56
► Memorandum
► Memorial
► Memory
► Momentom

Question No: 2 Communication has an ancient foundation and its roots go back to the time of Greeks, this is called: Ref: Lecture 1- Pg 2
► Oral communication
► Written communication
► Non-verbal communication
► Inactive communication




Question No: 3 ------------------ machine scans a printed page, converts it to a signal, and transmits it. Ref: Lecture 16, Pg 61
► A Facsimile ► An Electronic
► A Photocopy ► A Printer


Question No: 4 A message of congratulation or commendation is much like the message of: Ref: Lecture 21, Pg 79
► Condolence
► Refusal
► Appreciation
► Acceptance


Question No: 5 An exchange of information within an organization is called: Ref: Lesson 2
► Internal communication
► Vertical communication
► External communication
► Horizontal communication

Question No: 6 Artifact objects are used in which type of messages? (Lecture 7 Pg-17)
► verbal ► Written
► Non-verbal ► Oral and written


Question No: 7 Vocal characterizers include: (Lesson 7
► Laughing, crying)
► Intensity, pitch
► Sound, silent pauses
► Sneeze, tone

Question No: 8 - ------------ are individual cultural variables(Lesson 13-Page 36)
► Economics, politics
► Social norms, manners
► Language, social norms
► Accepted dress, manners

Question No: The way you -------------- your message makes it clear whether your reader will respond favorably or unfavorably to the message.
► begin
► write
► end
► conclude

Question No: 10 Which one is national variable from the followings?
► Time
► Economics
► Space
► Food

Question No: 11 What is an order letter?


Question No: 12 Name some national variables mentioned in intercultural communication model

Question No: 13 Write down the format of Semi Block Form of letter.

1385 Laurier Avenue
Ottawa, Ontario K2G 1V8
March 20, 20xx
James Moore, Human Resources Manager
Global Market Incorporated
45 Spadina Avenue
Toronto, Ontario M5W 1E5
Dear Mr. Moore:
This is semi-block letter format.
It too begins with the sender’s address, the date, the receiver’s name and address, and then the opening salutation. The difference between full-block and semi block is easy:
• In full-block format, nothing is indented.
• In semi-block format, the sender’s address, date and closing salutation are indented.
• In semi-block format, it is also permissible to indent the paragraphs, but it is not necessary to do so.
If you have questions about this format, please.
Sincerely,
Nicholas Strachan
Nicholas Strachan

Question No: 14 Personal space varies according to gender, status, roles and culture. Comment on it.

Question No: 15 for the first order, in order to build good will of the company.
Question No: 17 Explain three National Variables present in intercultural communication
model